At Team Impulse, we take pride in delivering high-quality installations and products that meet the highest standards in car entertainment, comfort, and vehicle security.
Your satisfaction is important to us. This policy outlines your rights and our procedures regarding refunds, returns, and service cancellations.
1. Eligibility for Refunds
Refunds are available for products or services that:
Were purchased directly from Team Impulse Watford.
Have not been installed or used.
Are returned in their original, unopened packaging within 14 days of purchase.
Installed products, such as dash cams, trackers, or audio systems, cannot be refunded once the installation is completed unless the item is found to be faulty.
2. Faulty or Defective Products
If a product is found to be faulty or defective, we will:
Inspect and confirm the issue.
Offer a repair, replacement, or refund depending on the circumstances.
Faults must be reported within 30 days of installation or purchase. After this period, manufacturer warranty terms apply.
3. Service Cancellations
Appointments cancelled within 24 hours of the scheduled time may incur a cancellation fee.
Refunds for deposits or pre-payments will be considered on a case-by-case basis, depending on preparation costs and technician allocation.
4. How to Request a Refund
To initiate a refund or return, please contact our customer service team via:
e. info@teamimpulse.co.uk
t. 01923231358
Include your order number, proof of purchase, and a short explanation of the issue. Our team will review your request and respond within 3–5 business days.
5. Exclusions
Refunds or replacements are not available for:
Custom installations or made-to-order parts.
Products damaged due to misuse, modification, or external causes.
Third-party installations not carried out by Team Impulse technicians.
6. Contact Us
If you have questions about this refund policy or wish to discuss your order, contact us directly. Our team is always ready to help ensure your complete satisfaction.